Implementation Manager

Responsibilities

• Gain deep knowledge, understanding, and hands-on experience with the Highspot product, including how it integrates with other systems within a customer’s environment.
• Become a trusted advisor to customers by engaging effectively with stakeholders at all levels, and help them maximize the value they get from Highspot.
• Collaborate with customers to design solutions, develop project plans, and execute them efficiently—ensuring timely delivery that meets customer needs.
• Train and enable users to fully leverage the capabilities of the Highspot platform.
• Work closely with the account team to support the sales process and contribute to revenue growth.
• Partner with the engineering team to provide feedback and help evolve the product in ways that better serve customer needs.

Required Qualfications

6 - 8 years of relevant experience (consulting, client management, professional services, or sales engineering experience); ideally including enterprise implementations.
Bachelor's degree required. (Degree is in a STEM field preferred)
Excellent written and verbal communication skills.
Experience working in a Software-as-a-Service (SaaS) environment and within a product-driven company
Proven track record of managing end-to-end software implementation processes involving many stakeholders and delivering results on time with high quality.
Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time.
Able to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information.
Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus.