Manager, Renewals Management

Responsibilities

• Lead and Develop the Team: Recruit, coach, and develop a high-performing team of Renewals Managers, creating a culture of accountability, continuous learning, and high performance. 
• Drive Commercial Performance: Own team performance against retention, forecast accuracy, productivity, and commercial success metrics while ensuring consistent execution across the renewal lifecycle.
• Coach Through Inspection: Conduct regular forecast and deal reviews to improve commercial execution, negotiation effectiveness, and renewal predictability.
• Build Operational Excellence: Drive CRM hygiene, forecasting discipline, process consistency, and adoption of renewal best practices to improve scalability and business performance.
• Partner Across the Business: Collaborate with Customer Success, Sales, Revenue Operations, Finance, Legal, and Enablement to deliver a seamless customer experience and identify opportunities to improve commercial outcomes.
• Leverage Data to Improve Performance: Use portfolio analytics, renewal trends, and operational metrics to identify risks, uncover opportunities, and drive continuous improvement.
• Enable Customer Growth: Ensure the team consistently identifies and collaborates on expansion opportunities while delivering successful commercial renewal outcomes.
• Lead Change and Continuous Improvement: Champion new processes, tools, AI capabilities, and enablement initiatives that improve team productivity and support the evolution of the Renewals organization.

Required Qualification

• 8+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, including experience leading high-performing teams. 
• Proven success leading frontline commercial teams, with a strong track record of coaching individuals to consistently achieve retention and business performance goals.
• Demonstrated experience building high-performing teams through coaching, inspection, accountability, and talent development.
• Strong commercial acumen with experience in forecasting, pipeline management, negotiations, and customer retention strategies.
• Analytical mindset with the ability to use business metrics and customer insights to improve team performance and operational efficiency.
• Experience leading cross-functional initiatives and influencing stakeholders across Customer Success, Sales, Revenue Operations, Finance, Legal, and Enablement.
• Deep understanding of CRM platforms such as Salesforce and experience driving operational excellence through process, data quality, and reporting.
• Excellent communication, leadership, and organizational skills, with the ability to thrive in a fast-paced, global, and collaborative environment.
• A growth mindset with a passion for developing people, driving continuous improvement, and building scalable, high performing commercial teams.