Manager, Solution Consulting Operations

Responsibilities

Buyer Experience. Develop relationships with our internal stakeholders to keep us moving towards a highly efficient experience. Coach the SC Operations team to deliver quality work.
Scale Organizations, Processes and Operations. Work with the Services Director and Solution Consulting Leader to design, refine and innovate the service and processes as our company grows and evolves.
Report on key metrics to indicate the success of global Solution Consulting programmes.
Develop a High Performing, High Engagement Team and Culture. Coach and develop your direct reports. Demonstrate very high emotional intelligence. Set and uphold the highest performance standards. Help colleagues “enjoy the ride” - one of our core guiding principles.
Partner effectively across functions. Act as an ally and partner to colleagues in sister functions - Product, Account Management, Marketing and others - making decisions that take broader perspectives into account and providing insight into others’ decisions. Demonstrate a balanced, reasoned approach to conflict or differing priorities.
Cultivate deep product knowledge. Gain deep knowledge, understanding, and experience with the Highspot platform and the value it provides businesses.

Required Qualifications

8 – 12+ years of experience in Solution Consulting Operations, Pre-sales solutioning, Business Operations, or Strategy & Operations.
2 – 5 years of leading high performing teams, ideally supporting sales functions.
3+ years working with SaaS products and technologies.
Demonstrated ability to work cross functionally.
Familiarity with SaaS businesses, metrics, goals, challenges.
Knowledge of technology in the sales tech, CRM or martech space.
Knowledge of how businesses and sales teams operate in our target market.
Proven strong executive leadership and decision making abilities.
Strong communication skills, ability to articulate and sell a vision internally and externally.
Strong execution skills and the ability to drive action and accountability.
Proven track record of hiring, developing and managing world-class talent.
Experience working with and/or deploying Sales/Marketing/Service technologies.
Working knowledge of CRM (Salesforce.com, Dynamics 365).
Entrepreneurial spirit and mindset, a focus on possibilities and not obstacle.
Proven ability to navigate ambiguity and change.
Proven track record of defining and optimizing processes.
Strong written and spoken English.