Renewals Manager

Responsibilities

• Own Commercial Renewals: Manage the end-to-end renewal process for an assigned portfolio, delivering timely, accurate, and predictable renewal outcomes.
• Drive Retention: Proactively manage renewal plans, identify commercial risks early, and engage customers to maximize retention and long-term value.
• Build Customer Relationships: Develop trusted relationships with customer stakeholders, understand their business priorities, and position the ongoing value of Highspot.
• Identify Growth Opportunities: Recognize expansion opportunities and partner with Sales, and Customer Success to progress customer growth.
• Lead Commercial Conversations: Manage renewal negotiations and coordinate with internal teams to resolve commercial blockers and deliver successful outcomes.
• Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial data to prioritize renewals, identify risks, and improve portfolio performance.
• Deliver Forecast Excellence: Maintain accurate forecasts, CRM hygiene, and renewal reporting to provide clear visibility into portfolio performance and commercial risk.
• Collaborate Across the Business: Partner with Customer Success, Sales, Revenue Operations, Finance, and Legal to deliver a consistent, customer-centric renewal experience.
• Drive Operational Excellence: Contribute to scalable renewal processes, best practices, and continuous improvement initiatives that enhance customer outcomes and business performance.

Required Qualification

• 3–5 years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment.
• Experience managing a portfolio of SMB or Commercial customers with responsibility for revenue retention.
• Strong commercial and negotiation skills with the ability to confidently lead customer conversations and achieve successful outcomes.
• Ability to identify expansion opportunities and collaborate effectively with cross-functional teams to support customer growth.
• Analytical mindset with experience using customer insights, product usage, and CRM data to inform decisions and prioritize work.
• Experience maintaining accurate forecasts and CRM hygiene using Salesforce or a similar CRM platform.
• Strong organizational and time management skills, with the ability to manage a high-volume portfolio while maintaining attention to detail.
• Excellent communication and stakeholder management skills, with a collaborative approach to working across Sales, Customer Success and Revenue Operations..
• Self-motivated, adaptable, and committed to continuous improvement in a fast-paced, high-growth environment.