Sr. Technical Account Manager - Remote

What You'll Do

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.

• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.

• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.

• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.

• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.

• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.

• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.

• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Your Background

• 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.

• Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.

• Solid understanding of software development processes, integrations, and modern SaaS architectures.

• Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.

• Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).

• Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives.

• Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows.

• Clear, confident communicator who builds trust with both technical teams and executive stakeholders.

• Strong problem-solving skills with a bias toward creative, customer-centric solutions.

• Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.

• Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.

This position is available either in-office or remote, as applicable, at the following locations:

Arizona - Remote 

Arkansas - Remote

California - Remote 

Connecticut - Remote 

Florida - Remote 

Georgia - Remote 

Idaho - Remote 

Illinois - Remote 

Maryland - Remote 

Massachusetts - Remote 

Michigan - Remote

Minnesota - Remote 

Missouri - Remote 

Montana - Remote 

Nevada - Remote

New Hampshire - Remote

New Jersey - Remote 

New York - Remote 

North Carolina - Remote 

Ohio - Remote 

Oregon - Remote 

Pennsylvania - Remote 

South Carolina - Remote

Tennessee - Remote

Texas - Remote 

Utah - Remote 

Virginia - Remote 

Washington - Remote 

Washington - Seattle

Washington, D.C. - Remote

Wisconsin - Remote