Technical Account Manager

Responsibilities

Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions. 
Serve as the primary technical liaison between our company and our mid to upper market customers, understanding their unique business needs and technical environments. 
Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively. 
Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering.  Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.  
Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.  
Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback. 
Deftly manage customer expectations and deliverables through effective communication and stakeholder management.

Required Qualifications

6+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer or similar role with a SaaS based product/services company.
3–4 years of experience in end-to-end CRM implementations or integrations (e.g., Salesforce, Microsoft Dynamics 365)
Proven experience working with SSO solutions, and hands-on expertise in technical areas such as API integrations and email  deliverability.
Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.