Senior Technical Account Manager, EMEA

What You'll Do

• Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions. 

• Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments. 

• Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively. 

• Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering.  Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.  

• Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.  

• Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback. 

• Deftly manage customer expectations and deliverables through effective communication and stakeholder management.

Your Background

• 5+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers. 

• Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications. 

• Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.  

• Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse. 

• Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions. 

• Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment. 

• Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.