Analytics Consultant

Responsibilities

• Lead customer workshops to understand business objectives, needs and processes, and to elicit and document solution requirements.
• Synthesize business and technical solution requirements by engaging with our clients and internal stakeholders in a systematic, collaborative manner with an appropriate mix of structure & flexibility to ensure client needs are understood, well-documented and addressed.
• Create and deliver impactful client presentations and communications, tailored to the needs of various audiences.
• Build rapport and credibility with clients and internal stakeholders, in order to maximize influence, collaboration and client satisfaction. Develop a track record for consistently making actionable recommendations regarding best use of our software,  how issues are best resolved, and for proactive risk management.
• Ensure high-levels of client satisfaction and transparency, by clearly communicating what we will be delivered and when. Identify and communicate critical success factors including client stakeholder inputs and involvement.
• Ensure solutions meet customer requirements and expectations through acceptance test planning and execution.