Customer Service Representative

WITHIN 1 MONTH, YOU'LL:

• Learn about Lever and about the recruiting space, gaining an understanding of our product and our customers. Become comfortable with the product and learn the ins and outs of how recruiting teams use Lever 
• Shadow three Implementation Specialists, gaining an understanding of the setup  and training that customers receive during implementation; demonstrating understanding through mock walkthrough of an implementation with an IS
• Complete training with our IT Team and our  Customer Service Associate to  learn how to access and use all  internal tools, including Google Apps, Slack, Zendesk, Intercom, Salesforce, Lever Admin, Chrome Console; reverse-shadow in each tool. 
• Complete all scheduled trainings with Customer Success Managers and Account Managers to learn how each of the features of the product work, including basic features, all add-on features and third party integrations; receive certification from each training leader
• Working with our Customer Service Associate and Manager of Customer Service and Support, learn to triage incoming customer inquiries, and the process to escalate as appropriate to internal teams; solve your first ticket
• Consistently handle  customer inquiries within set SLAs while prioritizing and escalating issues appropriately.

WITHIN 3 MONTHS, YOU'LL:

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