Senior Director, People Operations

What You'll Do:

• Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services
• Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning
• Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle
• Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization
• Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows
• Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery
• Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives
• Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations
• Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices
• Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models
• Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences
• Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience
• Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business

What You’ll Bring to the Team:

• 10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments
• Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design
• Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations
• Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience
• Strong knowledge of benefits administration, leave management, and multi-state HR compliance
• Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements
• Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution
• Strong communication and change management skills, with experience driving operational transformation and adoption across organizations
• Experience supporting or partnering on compensation programs is a plus, but not required

We've Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.