Senior IT Engineer

What You'll Do:

Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience

Administer enterprise browser policy, extension management, and secure defaults across the fleet

Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks

Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure

Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity

Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it

Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa

Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets

Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation

Fully own project implementation plans and schedules

Provide support to issues escalated to the IT Engineering team

Participate in on-call rotation approximately every 6 weeks

What You'll Bring:

5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale

Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms

Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows

Experience packaging and deploying software idempotently for seamless deployments

Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line

Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform

Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate

Ability to move quickly, learn new technologies, and adopt new tooling as it emerges

Passion for building and maintaining a superior IT hygiene posture and user experience

Strong team player - we cross-train and level up together

Excellent troubleshooting skills