Platform Integrity Lead

What You'll Do

• Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
• Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
• Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
• Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
• Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
• Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
• Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
• Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
• Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

Who You Are

• You have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
• You bring 3+ years of experience working with programmatic advertising or technical ad systems
• You understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
• You have experience building and improving operational processes in cross-functional, fast-moving environments
• You are comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
• You communicate clearly and confidently, and can align stakeholders across different teams and levels
• You use data to inform decisions and can translate complex information into clear actions
• You have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

Where You'll Be

• We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.