Customer Care and Payment Support Advocate

What You'll Do

Provide support and resolve customer inquiries via phone, Zalo, email, and web forms.
Engage in phone conversations with customers to understand their issues, providing guidance and consultation throughout the interaction.
Communicate with empathy, professionalism, and positivity, ensuring customers feel respected and trust the service.
Contribute feedback and propose solutions to enhance the overall customer experience.

What You'll Need

You have a passion for customer service and consultation, and you genuinely enjoy helping others.
You possess strong communication, negotiation, and problem-solving skills, remaining patient and tactful when handling various situations.
You have at least 1 year of experience in customer service, consulting, call centers, or collections (priority given to candidates from Banking, Finance, or Fintech sectors).
You hold an Associate’s Degree or higher (Bachelor’s Degree preferred).