Performance Insights & Automation Analyst

What You'll Do

Reporting Automation & AI Analytics: Architect and maintain automated data pipelines using SQL and BI tools (Looker/Snowflake). Integrate AI analytics for the WFM team, utilizing tools such as Gemini to generate automated reports and synthesized insights.

Ad Hoc & BAU Operational Support: Provide dedicated reporting support for pilots, experiments, dialer adjustments, and new campaigns (outside the scope of Global CCR Analytics)

Deep-Dive Analytics: Conduct weekly and monthly performance "deep dives" to identify trends in recovery rates, connect rates, and agent efficiency, providing actionable insights to leadership.

Performance Forecasting: Support long-range planning by building predictive models that estimate staffing needs based on marketing spend, historical trends, and collection targets.

Efficiency Projects: Lead data-driven initiatives to reduce manual reporting time for operational leads, enabling them to spend more time on high-value coaching.

Visualization Development: Design intuitive, self-service dashboards that allow Site Directors to monitor real-time and historical performance at a glance.

Data Governance: Establish and maintain a "Single Source of Truth" by standardizing metric definitions and ensuring data consistency across all operational dashboards.

What You'll Need

Technical Mastery: Advanced SQL proficiency and extensive experience with BI tools such as Looker, Snowflake, or Tableau.

AI & Prompt Engineering: Familiarity with leveraging Generative AI (e.g., Gemini) for data synthesis and automated report generation.

Analytical Thinking: Ability to synthesize complex datasets into clear, high-impact business recommendations.

Data Visualization: Skill in designing intuitive dashboards that communicate insights to non-technical stakeholders.