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What You'll Do

• Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners.
• Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle
• Be responsible for the RFP response and media planning strategy across all buying channels, including managed, biddable and self-serve
• Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
• Proactively build and lead Mid and Post Campaign Reports with clients, surfacing actionable insights focused on growth and retention
• Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes
• Lead all aspects of the campaign set up, launch and activation processes, across managed and biddable buying channels including creative production management, spec review, asset collection, and ensuring proper creative trafficking 
• Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives, leveraging AI tools to drive efficiency in day-to-day workflows
• Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities - including multi-product bookings - to help grow the business and support BoB attainment
• Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
• Serve as the product expert by educating clients and their agencies on Spotify’s new and existing products - including SAM self-serve and biddable solutions - as well as advising on best practices and bespoke campaign optimization
• Support SAM self-serve demos and client onboarding to drive platform adoption and expand opportunity coverage
• Utilise AI tooling to streamline reporting, analysis, and operational tasks, contributing to team-wide efficiency.
• Actively engage with the quarterly Training & Enablement curriculum to stay current on products, tools, and best practices.
• Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling
• Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
• Adhere to internal best practice guidelines, processes, and operating cadences

Who You Are

• You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
• You have a minimum of 6+ years experience in digital media, planning and/or buying
• Strong industry knowledge and a desire to grow within the digital media industry
• Strong understanding of advertising performance metrics and the advertising ecosystem, including biddable and programmatic buying
• You have experience with a strong interest in self-serve advertising platforms and biddable campaign management
• You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes
• You have the ability to craft impactful sales rationale stories by using data and research
• You are comfortable using AI tools to improve productivity and streamline workflows
• You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization
• You have the ability to work effectively with cross-functional teams and all levels of management (internally and externally)
• You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills
• You possess strong presentation and communication skills
• You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Where You'll Be

• You will work out of our Sydney office
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week